Frequently asked

Raising a tiny indoor predator comes with questions. Below are the answers we're asked most — shipping, returns, safety, and care. If yours isn't here, email contact@storewy.com and we'll sort it out.

Do you ship internationally?: Do you ship internationally?
Right now we ship within Germany only. International shipping isn't available yet — but it's on our list.
What is your return policy?: What is your return policy?
You have 14 days to return unused items. Email us at contact@storewy.com and we'll send a return label and instructions.
Are your materials pet safe?: Are your materials pet safe?
Yes. We use non-toxic fabrics and untreated woods. Your babies can chew and scratch safely.
How do I track my order?: How do I track my order?
You'll get an email with a tracking link the moment your order ships.
What payment methods do you accept?: What payment methods do you accept?
All major credit cards plus the usual digital wallets, securely at checkout.
What if my cat doesn't like it?: What if my cat doesn't like it?
Cats have strong opinions. If an item isn't a hit, return it unused within 14 days for a refund — just email contact@storewy.com.
How do I clean my Mietzu products?: How do I clean my Mietzu products?
Most fabric covers are machine-washable on a cold cycle. Air dry them to keep the material soft.